📞 Contact Us

e-Logbook Medical Education Platform

Get in Touch

We're here to help! Whether you have questions about using the system, need technical support, or want to provide feedback, our team is ready to assist you.

📧

Email Support

For general inquiries and support:

support@elogbook.edu

Response time: 24-48 hours

🔧

Technical Support

For system issues and bugs:

tech@elogbook.edu

Response time: 12-24 hours

📱

Phone Support

Emergency support hotline:

+91 123-456-7890

Available during business hours

💬

Live Chat

Real-time assistance:

Coming Soon

In-app chat support

Support Hours

Day Hours Support Type
Monday - Friday 9:00 AM - 6:00 PM IST Full Support (Phone, Email, Technical)
Saturday 10:00 AM - 4:00 PM IST Email & Technical Support
Sunday Closed Email Only (48-hour response)
Public Holidays Closed Emergency Technical Support Only

📍 Office Address

e-Logbook System Headquarters
Medical Education Technology Division
[Your Institution Name]
[Street Address]
[City, State, PIN Code]
India

Role-Specific Support

👨‍🎓 For Students

  • Profile completion issues
  • Activity logging questions
  • Payment support
  • Document upload problems
  • Appraisal submission help

Contact: student-support@elogbook.edu

👨‍🏫 For Supervisors & Faculty

  • Activity review assistance
  • Profile verification guidance
  • Appraisal form support
  • Performance tracking queries
  • System navigation help

Contact: faculty-support@elogbook.edu

👔 For Coordinators & Admins

  • Registration approvals
  • Department management
  • User access issues
  • Report generation
  • System configuration

Contact: admin-support@elogbook.edu

Before Contacting Support

📋 Please Have Ready:

  • Your registered email address
  • User role (Student, Supervisor, Coordinator, etc.)
  • Enrollment/Employee ID (if applicable)
  • Department and Institution
  • Detailed description of the issue
  • Screenshots (if reporting a technical problem)
  • Browser and device information
  • Error messages (exact text if possible)

Quick Help Resources

📚

Documentation

Comprehensive guides for all user roles

View Documentation

FAQ

Answers to common questions

View FAQs
🎥

Video Tutorials

Step-by-step video guides

Watch Tutorials

🚨 Emergency Support

For critical system failures or urgent issues affecting multiple users:

Emergency Hotline: +91 123-456-7890 (24/7)
Emergency Email: emergency@elogbook.edu

Feedback & Suggestions

We value your feedback! Help us improve the e-Logbook system by sharing your suggestions, feature requests, or reporting bugs.

💡

Submit Feedback

Email: feedback@elogbook.edu

We review all feedback and prioritize improvements based on user needs.